Santander has officially opened its refurbished branch at 235/236 High Street in Dudley following an investment programme across its UK network.
The branch reopened on Thursday 17 September with a ribbon-cutting attended by Dudley MP Sonia Kumar and Pete, a local market trader. Santander said the refurbishment is intended to improve customer service and provide more private and accessible ways to bank in person.
What has changed inside the branch?
The new layout includes additional seating and greater privacy for customers. Facilities include an express-banking area with ATMs, a digital technology bar where staff can help with online banking, counter services for secure transactions and private interview rooms for customers who need more time or privacy.
The branch also includes a safe space for people experiencing domestic or financial abuse. Its talking ATMs allow customers to connect headphones and receive voice guidance, with or without using the screen.
Ten members of staff work at the branch, which is managed by Ben Pursall. A picture wall will be used to display local community initiatives, including projects supported through Santander Foundation grants.
Dudley branch opening times
The Dudley branch is open from 9.30am to 3pm from Monday to Friday and from 9.30am to 12.30pm on Saturdays.
Franz McCoy, head of branch interactions at Santander UK, said: “Santander branches are an important part of many communities and our investment in this branch reflects our commitment to Dudley.
“Banking has become so much more than just somewhere to keep our money and is an integral part in many of the moments that matter in our everyday lives. Whether customers want to discuss their everyday banking, enquire about how we can help them take a step on the property ladder or talk about how they can best save for that big life event, we’re proud to be there in person, on the phone or online to help.”
Santander said the Dudley refurbishment forms part of a £17.5 million programme during 2026. The bank expects 80% of its branches to have been refurbished by the end of the year.
Customers who need help outside branch hours can use Santander's online and mobile banking chat service or telephone 0330 9 123 123.
